Enhancement Highlights

Automatically include detailed vehicle information using OEM Build Data*

With this exciting new application, more detailed new and used vehicle data from the OEM, such as factory accessories and vehicle color codes, is automatically entered in a vehicle record based on the VIN.

Easily locate the cursor in list boxes

The highlighted border that displays around active fields in list boxes in POWER has been enhanced and is now thicker and easier to see, providing greater contrast and helping employees quickly locate the cursor.

Import Ford collision parts from MyPriceLink

Employees can now add Ford collision parts to parts tickets with real-time, market-driven pricing in the Parts (PTS) System. This will help you to sell collision parts using fewer keystrokes, reducing keypunch errors and saving time.

Automatically catalog scanned cash receipts in the Image-Based Document Retrieval and Internet Document Imaging Systems

Printed cash receipts can now be defined to include bar codes used to identify details for the cash receipt, such as the associated deal number. When you scan these cash receipts, the documents are automatically cataloged to the Image-Based Document Retrieval Server or the Internet Document Imaging Server using the identifying data from the bar code.

Identify customer names associated with recordings and voicemails more easily

The caller’s name, as entered in the Name and Address (NAD) System, and the Caller ID name now display on the Call Recordings screen and the Overview screen. This enables users to efficiently locate correspondence based on the customers’ names, rather than using less identifiable information.

Identify phone state for queue members regardless of sign-on status

Managers can now monitor the call state, such as In Call or Idle, for queue members that are not signed on the RITS Desktop Application (RDA). This allows users to quickly identify performance and scheduling issues and determine whether training or assistance is required.

Increased flexibility to search for internal call recordings

Users can utilize a new Internal check box to quickly define whether internal call recordings are included in the search results. Using this enhancement, they can further limit search results on the Call Recordings screen to a concise list of only the recordings they want to review, helping them monitor telephone communication more easily.

Easily identify abandoned calls and missed calls in a central location

Both abandoned calls and missed calls now display for you to review all calls that may require follow-up. In addition, the duration of abandoned calls displays in a new column for you to quickly distinguish abandoned calls from missed calls.

Easily verify physical extensions are assigned to the correct RITS Server

IP addresses for RITS Servers are now automatically validated. If the IP address is incorrect for the extension, the IP address is automatically updated to the primary IP address for the extension. This will help you easily verify extensions are assigned to the correct server.

Manage call recording settings for multiple direct inward dialing numbers at one time

With this enhancement, you can quickly update settings for a large group of DID numbers in a central location, which can be helpful when you are required to activate call recording settings for multiple numbers.

Add new groups directly in the Reynolds Integrated Telephone System

With this enhancement, you can create and modify groups without contacting Technical Support, helping you maintain telephone extensions more efficiently.

Monitor activity and manage licenses for MyRITS

Using new features on the MyRITS Licensed Users screen, you can now monitor information about how an employee last used the app, identify invalid User IDs, and remove a MyRITS license from an employee without contacting Technical Support.

Track the duration of each call log more easily

Columns on the User and Queue Summary report, the Call Activity report, the Abandoned Call Analysis report, and the Call Path report in the Reynolds Integrated Telephone System Desktop Application have been enhanced to clarify the durations displayed.

Phonebooks and phonebook entries automatically sorted in preferred format

With this enhancement, fewer steps are required to display phonebooks and phonebook entries in your preferred format.

Automatically display the real-time state and status for phone extensions

Real-time state and status updates for phone extensions in the company directory now automatically display for new employees in the Reynolds Integrated Telephone System.

Display alerts when emergency calls are made

When a call to 911 or other defined emergency phone numbers is made using the Reynolds Integrated Telephone System, designated personnel can now be automatically notified of the call.

Define report criteria more efficiently using new and enhanced criteria options

With these enhancements, you can define report criteria more easily and include data for more employees on Call Path, User and Queue Summary, Call Activity, Busy Call Half Hour, Abandoned Call Analysis, and Voicemail reports. This makes the reports more powerful tools for analyzing call activity at the dealership.

Save criteria used to request Reynolds Integrated Telephone Desktop Application reports

Monitor call information more efficiently by requesting saved reports on a regular basis using minimal keystrokes.

Review call history directly in the Reynolds Integrated Telephone System Operator Console

Display a list of recent calls on screen, allowing you to easily research past calls and contact customers with whom you have recently spoken.

Create virtual extensions directly in Reynolds Integrated Telephone System

System administrators can now create virtual extensions, which are not associated with a physical phone, for employees.

Identify the recipient in a voicemail notification more easily

The name of the employee or queue who received a voicemail message now displays on the email notification that can be sent when a voicemail message is received.

Mini Customer Information screen displays in new location

With the screen automatically positioned in a corner of the screen, you can easily review information on the Mini Customer Information screen without obstructing other information displayed on your monitor.

Add new Virtual Sidecar contacts to a specific tab

Operators can now specify on which tab to add an entry when adding contacts to the Virtual Sidecar in the Reynolds Integrated Telephone System Operator Console.

Define separate security access for call recording options

Since access to modifying call recording settings is likely to be limited to fewer employees, this enhancement provides you with increased flexibility to grant appropriate access to personnel using the Reynolds Integrated Telephone System Administration Console.

Grant access to edit repair order notes

Managers can use new security items in Security Profiles to limit which employees can edit notes added to repair orders by other employees.

Control access to the Emergency Call Log window*

Use a new security item in Security Profiles to grant employees access to the new Emergency Call Log window in the Reynolds Integrated Telephone System Desktop Application.

Customize invoice details for batch payable cycles

Accounts payable (A/P) clerks can now customize the format of the data based on personal preferences when reviewing invoices included in batch payable cycles in the Management Accounting (MAC) System. In addition, you can review additional invoice details, such as the posted date and the due date.

Include additional customer and vendor information on Account Analysis reports

Using new keywords, you can customize ANA reports to include information from the Name and Address (NAD) System, such as cell phone numbers for customers or payment methods for vendors.

Enter the document date when posting invoices

Using a new field, you can now enter the original invoice date or “document date” on any journal posting screen, allowing you to easily reference the document date for various types of invoices in POWER.

Easily view oldest outstanding Accounts Receivable and Accounts Payable balances

With these enhancements, you can quickly review the oldest outstanding amounts at the top of the list of transactions, allowing you to more easily focus on past due amounts that may need more urgent attention.

Access additional accounting details directly from the VIN/MAC Reconciliation report

When you request the report in dynamic format, you can use new links to quickly access additional information and screens related to the likely cause of the discrepancies included on the report.

Print cash receipts without customer signatures using ReyPAY^® *

Since customer signatures are no longer required by credit card companies when using a terminal with a chip reader, you are no longer required to capture customer signatures before printing cash receipts. With this enhancement, the process of accepting customer payment using ReyPAY is streamlined, which can result in a faster checkout process.

Request a customized VIN/MAC Reconciliation report with comprehensive criteria

Accounting clerks can now request a customized VIN/MAC Reconciliation report in dynamic format in Management Accounting using a variety of new report criteria and with new exception sections.

New accounts payable and accounts receivable sort feature

When accounts receivable or accounts payable have vendor invoices not in sequence, the system can now sort the individual open item dual control reference number by age.

New W-2 electronic report added for New Mexico

Payroll administrators in New Mexico can now use the Payroll Quarter-End & Year-End Electronic Reports (W2) screen in the Payroll (PAY) System to generate the W-2 report file in electronic format and save the report to a PC or network drive.

Submit Affordable Care Act Information Returns files for the 2018 taxing year

With this enhancement, managers can submit health coverage information to the IRS, helping them comply with Affordable Care Act requirements.

Reminder now displays when printing 1095-C forms

Now receive a message when printing 1095-C forms in Payroll to remind them that the forms should not be used for Affordable Care Act reporting to the IRS by the employer.

Display up to 100 characters for names in search results

Employees performing a search for Name and Address (NAD) records can now view up to 100 characters for names included in the search results. This will help you locate NAD records more efficiently.

Display sales tools more effectively using Enhanced Mode feature

Quickly access the default sales tool defined for each product directly from the option package. Seamlessly present products and sales tools to keep the customer engaged and potentially increase product penetration on docuPAD deals.

Identify selected option packages more easily on the Custom Options screen

When an option package is selected on the Custom Options screen on the docuPAD workstation, the option package now displays with a gold background to clearly indicate the customer has agreed to purchase the package. This will help you to provide a professional sales experience.

Select and book multiple products at one time

F&I managers who use the F&I Product Rating and Booking feature, in the docuPAD system, can book multiple products more efficiently, reducing the amount of time customers spend in the F&I office, which can increase customer satisfaction.

Void booked contracts more efficiently

Using the F&I Forms screen, you can void contracts for booked Product Rating and Booking (PRB) products that customers no longer want to purchase without navigating away from the screen. This will help you void contracts seamlessly.

Current product rating and booking providers*

The F&I Product Rating and Booking feature has added new providers including:

• American Auto Guardian Inc.: Appearance Protection, Prepaid Maintenance, and VSC Mechanical GAP now available
• Dimension: Performance First Luxury now available
• ECP: Windshield now available
• EFG Companies: Comeback Vehicle Protection now available
• National Automotive Experts: Deposit Protection now available
• Performance Admin (New)
• Red Shield (New)
• ServiceGuard (New)
• SideCars: Etch, Limited Warranty, and VSC now available
• SouthwestRE: Bed Liner, Multi-Guard, and Red Alert now available

Automatically catalog scanned cash receipts in the Image-Based Document Retrieval and Internet Document Imaging Systems

Printed cash receipts can now be defined to include bar codes used to identify details for the cash receipt, such as the associated deal number. When you scan these cash receipts, the documents are automatically cataloged to the Image-Based Document Retrieval Server or the Internet Document Imaging Server using the identifying data from the bar code.

Current Product Rating and Booking providers

The F&I Product Rating and Booking feature allows F&I managers to access provider pricing for service contracts, GAP insurance products, and aftermarket items directly in Finance and Insurance.

Print cash receipts for vehicle deposits without customer signatures using ReyPAY^®*

With this enhancement, the process of accepting customer payment using ReyPAY is streamlined, which can result in a faster checkout process.

Automatically catalog scanned cash receipts in the Image-Based Document Retrieval and Internet Document Imaging Systems

Printed cash receipts can now be defined to include bar codes used to identify details for the cash receipt, such as the associated deal number. When you scan these cash receipts, the documents are automatically cataloged to the Image-Based Document Retrieval Server or the Internet Document Imaging Server using the identifying data from the bar code.

Print cash receipts for vehicle deposits without customer signatures using ReyPAY^®*

With this enhancement, the process of accepting customer payment using ReyPAY is streamlined, which can result in a faster checkout process.

Automatically catalog scanned cash receipts in the Image-Based Document Retrieval and Internet Document Imaging Systems

Printed cash receipts can now be defined to include bar codes used to identify details for the cash receipt, such as the associated deal number. When you scan these cash receipts, the documents are automatically cataloged to the Image-Based Document Retrieval Server or the Internet Document Imaging Server using the identifying data from the bar code.

Review book values retrieved from Kelley Blue Book more easily

Value descriptions in Used Vehicle Management, Mobile Used Vehicle Management, and Vehicle Bookout are consistent with new value descriptions updated by Kelley Blue Book, which can help personnel review the Kelley Blue Book bookout data for used vehicles more easily.

Automatically verify military status of customers

With this enhancement, you can save time that was previously spent manually checking customers’ military statuses while helping to avoid potential penalties or uncollectable loans associated with noncompliance.

Various screens in the SVC Options System updated for fourth-generation POWER

More than 30 screens in the Service (SVC) Options System now include additional timesaving features and have been reorganized to display in an easy-to-use format, allowing you to perform tasks more intuitively.

Communicate with other employees about suggested services more easily*

With these enhancements, you can add, access, and determine the purpose of notes added for suggested services more easily, making notes more effective tools for communicating special information for recommendations to parts and service personnel.

Review notes added to repair orders more easily

With this enhancement, you can save time spent looking for specific notes about the repair order, helping you review and respond to notes more efficiently.

Display only confirmed reservations to reduce overbooking

Exclude unconfirmed reservations created using the Internet Business Connection – Online Service Reservations application from displaying on the Reservation Availability screen.

Communicate with other employees about suggested services more easily

With these enhancements, you can add, access, and determine the purpose of notes added for suggested services more easily, making notes more effective tools for communicating special information for recommendations to parts and service personnel.

Request a customized Stock Movement report with comprehensive criteria

Parts managers can now define the Stock Movement report to include or exclude special order parts and to include transactions for a specific time frame. This will help you effectively evaluate whether parts ordering for a source should be adjusted based on stock movement.

Review exchange values on the Parts Financial Analysis report

Using a new column on the Parts Financial Analysis report, you can easily determine the exchange values of all parts for a source, which can be useful for comparing the exchange value to total inventory value, exchange value to net value, and so on, when analyzing the status of your parts inventory.

Determine which parts print on picking tickets

With this enhancement, you can verify picking tickets are printed according to department processes, helping personnel identify which parts to pick more easily.

Request a PIC Processing for all vendors

When a PIC Processing is manually requested, all vendors can now be included, allowing you to review complete financial analysis without typing in all vendor codes.

Review changes to customer email addresses and cell phone numbers

Any changes to customer email addresses and cell phone number will now be recorded in the audit log.  This will allow users to see who made changes and the previous entry.