For more detailed information on each feature below, view Program News on your POWER workstation.
General System Enhancements
Select and send reports to Kodata more easily34.500
New options in the Enterprise Report Management System can be used to filter search results to include only reports available for transfer to Kodata and to view a list of files transferred to Kodata.
Sign on to multiple Reynolds systems at once34.500
Use the new Single Sign-On feature to sign on to multiple Reynolds systems at one time without entering credentials.
Export reports from POWER as text files34.500
There is a new option to export reports in text (.txt) format.
Reynolds Integrated Telephone System
Easily place calls from customer records in Desktop Application34.000
Use the Desktop Application to call customers directly from customer records with a single click.
New transfer options in the Desktop Application34.000
Employees can use the Desktop Application to send a call directly to another employee’s voicemail if they are not available. They can also explain the caller’s situation to the employee receiving the call before transferring it.
Manage and customize additional settings for Music On Hold profiles34.000
System administrators can identify and play different Music On Hold profiles. Different profiles can be assigned if the call is in Hold or Parked status.
Evaluate overall call-handling performance using a new report34.000
Managers can more easily review call counts and durations for inbound, outbound, and internal calls. The User and Queue Summary report gives a more detailed breakdown of an employee’s, or a queue’s, activity.
Easily evaluate call activity using a single report34.000
Managers can now review inbound, outbound, and internal call activity for their dealership using one comprehensive report called Call Activity report.
Easily add notes to contacts in the phonebook34.000
In the Desktop Application, dealership personnel can easily add information and notes for contacts in the phonebook.
Easily review the path of calls through the dealership34.000
Employees can use the new Call Path report to view the overall summary and detailed breakdown of customer calls.
Access customer call history using a new icon34.000
Access a customer’s call history using a new icon in the Desktop Application.
Review recent marketing and web activity directly in RDA34.500
At dealerships where Naked Lime Targeted Marketing or Naked Lime Aptus Websites are licensed, employees can now review recent marketing and web activity for customers in Reynolds Integrated Telephone System. Information related to a customer’s interactions with the dealership is now available directly in the RDA.
Locate employee phone extensions more easily34.500
Personnel can view the extensions of employees who have virtual extensions, regardless of whether or not they are logged in. Employees can clear entries in the criteria section with a single click and automatically display search results in the order the employee prefers.
Easily track abandoned calls and manage follow-up contact for customers34.500
The Abandoned Call Analysis report in the RDA has been enhanced to include more detailed information on calls in which customers hung up while waiting for assistance. Information regarding whether a subsequent call with the customer occurred displays on the report.
Customize the types of calls that display in Contact Management34.500
Using new settings in the Administration Console, system administrators can define which calls for specific employees or queues should be synchronized with Contact Management.
More intuitively dial phone numbers in the MyRITS app34.500
Use the new Outbound DID Dialing option to place outbound calls to customers on an iPhone® or Android phone using fewer steps.
Review notes for contacts in MyRITS app34.500
When notes are added on the Phonebook screen in the RDA, employees can view these notes directly on an iPhone® or Android phone.
Review the overall outcome of calls on the Call Activity Report34.500
The Call Activity report was enhanced to include the overall outcome of each call to the dealership as well as the end result for each call leg involved in the call.
Monitor voicemail activity using new report34.500
Review how promptly employees checked voicemail messages, whether calls were returned, and whether voicemail storage for a specific account is at maximum capacity with the new Voicemail report.
Control access to maintaining deal jacket in FIN System34.000
New security items allow managers to control which employees can view, scan, import, and modify deal documents electronically in the deal jacket.
Enter Individual Taxpayer Identification Number in employee security records34.000
An Individual Taxpayer Identification Number (ITIN) can be entered in place of a Social Security Number (SSN).
Control access to the User and Queue Summary report34.000
Managers can grant access to the User and Queue Summary report so only authorized employees can view overall call counts and durations.
Control access to the Call Activity report34.000
Managers can grant access to the Call Activity report so only authorized employees can view employee call activity.
Control access to the Call Path report34.000
Managers can grant access to the Call Path report so only authorized employees can view detailed summaries of customer calls to evaluate the path of calls through the dealership.
Control access to the Tech Labor Diversion screen34.250
Use a new security item in the Security Profiles (SEC) System to control access to the Tech Labor Diversion screen in the Service (SVC) Options System. This security item allows system administrators to grant access to set up general ledger accounts for tracking technician time to only authorized personnel.
Control access to printing cash receipts for vehicle deposits34.250
Control access to the Cash Receipts window in the Finance and Insurance (FIN) System, the Sales Prospect Control System (SPC), and the Vehicle Inventory (VIN) System. With this new security item, only authorized employees can print and post cash receipts for customer vehicle deposits.
Control access to prepare and send funding packets to RouteOne®34.500
Managers can use a new security item in the Security Profiles System to grant employees access to the new eDocs window in the Finance and Insurance System. With this feature, only authorized personnel can prepare and send funding packets electronically to RouteOne.
Control access to the Single Sign-On feature34.500
Control access to the new Single Sign-On feature with a security item in the Security Profiles System. With this new security item, only authorized employees can sign on to multiple Reynolds systems without reentering their credentials.
Grant access to the new Voicemail report34.500
Use the new security item in the Security Profiles System to control access to the new Voicemail report in the Reynolds Integrated Telephone System Desktop Application.
Updated data extracts available for Ford Unified Database (UDB)34.000
Data extract files at Ford dealerships are now automatically transmitted to the manufacturer.
Manufacturer automatically entered when requesting Parts Shipper Posting reports34.000
The manufacturer code is now automatically entered in the Manufacturer field when selecting the Parts Shipper Posting (II or IX) reports.
Automatically update new vehicle records with data from Volkswagen/Audi34.500
Volkswagen and Audi inventory clerks can more efficiently maintain new vehicle inventory. When invoice files are sent from the manufacturer, the model, color, option codes, and other information about on-order vehicles are automatically imported into the Vehicle Inventory System.
New parts interfaces for Mercedes-Benz StockPro34.500
Mercedes-Benz parts personnel can now more easily manage their parts inventory in the Parts System with customized manufacturer orders and suggestions. Three new interfaces are available in the Dealer Communications System to manage parts inventory without employee intervention based on recommendations from the Mercedes-Benz StockPro Inventory Management System.
Automatically send employee data to Subaru CareConnect34.500
Send employee data from the Dealer Communication System to Subaru as part of the CareConnect program. The new EmployeeDaily interface transmits a daily file containing the most up-to-date employee information.
Submit daily parts and service data to Mitsubishi automatically34.500
Use multiple Data Extract interfaces available for the Mitsubishi Dealer Communication System, parts inventory, service appointment, and service invoice information to submit automatically to Mitsubishi on a daily basis, over a secure connection.
Verify financial statement data before sending to Land Rover34.500
Review Land Rover financial statements for errors before the statements are sent to the manufacturer using a new validation process that alerts personnel if an error exists.
Verify financial statement data before sending to Jaguar34.500
Use a new validation process to review Jaguar financial statements for errors before the statements are sent to the manufacturer.
Reverse accounting signs in Accounting Summary module34.000
Amounts can be displayed with the reverse accounting sign so personnel can easily review accounting values that are credits as positive numbers and vice versa.
Vehicle Data Transfer
Reach potential customers through the internet34.250
Use the Vehicle Data Transfer application to securely provide third-party website access to vehicle inventory information for customers to search on the internet.
Internet Business Connection
Provide customers with easier access to dealership policies34.500
Managers can include links to the terms and conditions and privacy statement of the dealership on the Online Suggestion, Owner Circle, and Contact Us pages in the Internet Business Connection System.
Request the Chart of Accounts report in dynamic format34.000
The Chart of Accounts report is available in dynamic format. This format has customizable columns that can be grouped, moved, sorted, frozen, exported, and removed.
Easily include purchase order numbers on A/R statements34.000
Purchase order numbers automatically print on accounts receivable (A/R) statements using a new setting in the Service (SVC) Options System.
Verify posting date for write-off entries34.000
When creating write-off entries, employees will be notified if their User IDs have not been granted posting access for the month the entries are posted. Employees are alerted to a potentially incorrect date in the Run As Of Date field to help reduce posting errors.
Manufacturer template for Genesis now available34.500
Create financial statement reports using the Genesis manufacturer template in the Management Accounting System.
Enter Individual Taxpayer Identification Number in employee records34.000
You can enter an Individual Taxpayer Identification Number in place of a Social Security Number (SSN) if an employee does not have an SSN.
Available federal withholding tax methods updated34.000
To support changes to federal income tax withholding requirements, the withholding codes for federal income tax filing have been updated in the Payroll System.
Print hours taken for vacation and time-off plans on pay stubs34.000
The hours taken for time-off and vacation can automatically print on pay stubs.
Changes to Form 1094-C entries for 201734.250
Beginning in the 2017 filing year, transition relief is no longer provided to employers. For company code records for tax year 2017, the 4980H Transition Relief fields on the 1094-C Maintenance screen in the Payroll (PAY) Options System are no longer used. Any entries previously made in these fields on the 1094-C Maintenance screen are cleared when the record is updated.
Updated W-2 Mailer report for permitted benefits under Qualified Small Employer Health Reimbursement Arrangement34.250
The W-2 Mailer report (report 4000) has been updated in Payroll (PAY) to include permitted benefits under a “Qualified Small Employer Health Reimbursement Arrangement”.
File quarterly electronic wage reports online for Illinois34.250
To support the changes to electronic wage reporting requirements, the quarterly electronic wage report for Illinois has been updated in the Payroll (PAY) System.
Submit Affordable Care Act Information Returns files for the 2017 taxing year34.250
Affordable Care Act Information Returns (AIR) files can now be created for tax year 2017. AIR files have been updated to comply with the Internal Revenue Service requirements for electronic filing.
Updated W-2 Mailer report for New York34.250
The W-2 Mailer report (report 4000) for New York has been updated in the Payroll (PAY) System to include employee contributions to the Paid Family Leave program.
New W-2 electronic report added for Monroe, Ohio34.500
Payroll administrators in Monroe, Ohio can now use the Payroll System to generate the City of Monroe W-2 report in electronic format and save the report to the PC or network drive.
New W-2 electronic report added for Washington, D.C.34.500
Payroll administrators in Washington, D.C. can now use the Payroll System to generate the W-2 report in electronic format and save the report to the PC or network drive.
W-2 transfer file format updated for Missouri34.500
To support the changes to electronic wage reporting requirements in Missouri, the W-2 transfer file format has been updated in the Payroll System.
New W-2 electronic report added for Hawaii34.500
Payroll administrators in Hawaii can now use the Payroll System to generate the W-2 report in electronic format and save the report to the PC or network drive.
Purchase Requisition Control
Display license plate number on vehicle sublet purchase orders34.000
Display and print vehicle license plate numbers on vehicle and sublet purchase orders. These numbers can be easily matched to incoming invoices with purchase orders created in the Purchase Requisition Control (PRC).
Sales and F&I
Easily submit electronic funding packets to RouteOne using enhanced RouteOne Signature Execution Integration34.500
Use a new funding preparation tool with RouteOne Signature Execution Integration (ROSEI) to efficiently transfer electronic deal documents to and from RouteOne. Using a simple process in the Finance and Insurance System, an electronic representation of a funding packet can be created and transmitted to RouteOne. The receipt of documents for deal funding packets can easily be verified.
The docuPAD® System
Transmit credit applications to RouteOne regardless of the docuPAD system status34.000
Credit applications can be transmitted to the RouteOne website regardless of the deal status. This enhancement will allow you to submit credit applications to RouteOne and continue updating deal information on the docuPAD workstation.
Easily display station numbers for the docuPAD system timestamps34.250
Identify the station at which certain actions were performed in a deal with the Station column. This column now automatically displays on the docuPAD Deal History Window in the docuPAD Management (DDP) application.
Default disclosure message updated on the Deal Review screen34.250
With the updated default message on the Deal Review screen, customers can better understand details regarding purchasing products and services before accepting deal terms.
Request docuPAD reports for up to 92 days34.250
Request docuPAD reports in the docuPAD Management (DDP) application using the date range of up to 92 days.
Enter starting and ending mileage when requesting product ratings34.500
Include the starting and ending mileage for an aftermarket or warranty product when requesting ratings using the F&I Product Rating and Booking feature. If a provider requires the mileage range during which the coverage for a product is valid, this information can now be entered on the Miscellaneous Product Options window before a product rating is requested.
Enter and display vehicle stock numbers up to 13 characters34.500
Vehicle stock numbers up to 13 characters can be entered and displayed on the Deal Selector, Customer Review, and Menu of Options screens.
Deactivate pen/highlighter tool to use the pointer tip tool on Sales Tool screens34.500
The highlighter and pen tool must be deactivated to navigate between Sales Tools screens. Marks made on the screen using the highlighter or pen tool are no longer removed when the tools are deactivated.
Review trade-in vehicle details more easily34.500
On the Customer Review screen, up to 100 characters of the vehicle description now display in the unlabeled Trade-In Vehicle Details section.
Locate docuPAD backup files more easily34.500
When a backup is requested for docuPAD documents in the docuPAD Management application, the number of characters retained for the customer’s last name will increase from 25 to 60.
Rotate signature box to sign RouteOne forms more easily34.500
Use the new spin button on the signature box to rotate it 180 degrees, so the box faces the customer for added comfort while signing.
Finance and Insurance
Manage documents more easily using new deal jacket34.000
You can now electronically access, reprint, and maintain deal documents using an electronic deal jacket in the Finance and Insurance (FIN) System. The new Deal Jacket screen provides employees with a central location to effectively store and manage all documentation for a deal.
Enter starting and ending mileage when requesting product ratings34.000
F&I managers can now include the starting and ending mileage for an aftermarket or warranty product when requesting ratings using the F&I Product Rating and Booking feature while in the docuPAD system.
View the published price for a vehicle directly in POWER34.000
Special advertised vehicle prices defined in Enhanced Vehicle Content Manager can now be displayed and identified in the Finance and Insurance System.
Request estimated rates using a default credit score34.250
Define a default credit score using the Rates and Residuals (RAR) feature. This default score can be used to request estimated rates prior to performing a credit inquiry so financing scenarios can be presented to customers earlier in the deal process.
Print cash receipts for vehicle deposits directly in the Finance and Insurance System34.250
A new window in the Finance and Insurance (FIN) System allows easy access to the Cash Receipts (C/R) System. This allows sales employees to write a receipt without giving them access to enter any general ledger accounts. This provides the ability to quickly print and post cash receipts for customer vehicle deposits.
Current product rating and booking providers34.250
The F&I Product Rating and Booking (PRB) feature allows F&I managers to access provider pricing for service contracts, GAP insurance products, and aftermarket items directly in the Finance and Insurance (FIN) System.
Additional book value details shared across systems34.250
When book values for a vehicle are requested on an appraisal in Finance and Insurance (FIN), the body style and equipment selected on the Vehicle Bookout window are now “shared” to Used Vehicle Management and Vehicle Inventory, and vice versa. When the vehicle is accessed again on the Vehicle Bookout window in any of these applications, the vehicle details are automatically selected, eliminating the need to enter the information again to request current book values.
Define monthly and quarterly eNegotiator goals34.500
Set monthly or quarterly sales performance goals that automatically reset at the beginning of the next month and quarter using a new field on the eNegotiator screen in the Finance and Insurance Options System.
Updated cash receipts process for ReyPAY®34.500
Sales employees can no longer make modifications to journal information on cash receipts with a ReyPAY transaction in the Finance and Insurance System.
View the published price for a vehicle directly in POWER34.000
Special advertised vehicle prices defined in Enhanced Vehicle Content Manager can now be displayed and identified in the Vehicle Inventory (VIN) System.
Additional book value details shared across systems34.250
When book values for a vehicle are requested on an appraisal in Used Vehicle Management, the body style and equipment selected on the Vehicle Bookout window are now “shared” to Finance and Insurance (FIN) and Vehicle Inventory (VIN) and vice versa. When the vehicle is accessed again on the Vehicle Bookout window in any of these applications, the vehicle details are automatically selected, eliminating the need to enter information again to request current book values.
Print cash receipts for vehicle deposits directly in the Vehicle Inventory System34.250
A new window in the Vehicle Inventory (VIN) System allows easy access to the Cash Receipts (C/R) System. This allows sales employees to write a receipt without giving them access to enter any general ledger accounts. This provides the ability to quickly print and post cash receipts for customer vehicle deposits.
Upload vehicle images to the Enhanced Vehicle Content Manager application and the Vehicle Inventory System simultaneously34.250
Vehicle images uploaded to Vehicle Inventory are now automatically uploaded to Enhanced Vehicle Content Manager, and vice versa.
Analyze certified pre-owned book values for Kelley Blue Book more easily34.500
Certified pre-owned book values display separately from retail and wholesale book values in Used Vehicle Management.
Quickly identify whether notes have been added to appraisals34.500
A new button displays in the Appraisal Details section at the bottom of each screen in the appraisal record when a note is added on the Appraisal Notes and Log screen.
Print book values from the Quick Appraisal screen34.500
Print vehicle book values from the Quick Appraisal screen in Used Vehicle Management.
Updated cash receipts process for ReyPAY34.500
Sales employees can no longer make modifications to journal information on cash receipts with a ReyPAY transaction in the Vehicle Inventory System.
Sales Prospect Control
Print cash receipts for vehicle deposits directly in the Sales Prospect Control System34.250
A new window in the Sales Prospect Control (SPC) System allows easy access to the Cash Receipts (C/R) System. This allows sales employees to write a receipt without giving them access to enter any general ledger accounts. This provides the ability to quickly print and post cash receipts for customer vehicle deposits.
Updated cash receipts process for ReyPAY34.500
Sales employees can no longer make modifications to journal information on cash receipts with a ReyPAY transaction in the Sales Prospect Control System.
Parts and Service
Laser printer invoice forms now display in easier-to-read font34.000
Laser repair orders and service invoices will use a more appealing and easier to read font.
Request the Work-in-Process report in dynamic format34.000
Request the Work-in-Process report in dynamic format, which has customizable columns that can be grouped, moved, sorted, frozen, and removed.
Request the Advisor/Technician Profit and Performance report in dynamic format34.000
Request the Advisor/Technician Profit and Performance report in dynamic format, which has customizable columns that can be grouped, moved, sorted, frozen, and removed.
Request the Technician Productivity Recap report in dynamic format34.000
Request the Technician Productivity Recap report in dynamic format, which has customizable columns that can be grouped, moved, sorted, frozen, and removed.
Request the Vehicle Report Card report in dynamic format34.000
You have the option of requesting the Vehicle Report Card report in dynamic format. This format has customizable columns that can be grouped, moved, sorted, frozen, and removed. You can also request the report for vehicles with specific mileage range to narrow report results.
Require purchase order numbers for specific service customers34.000
Require that purchase order numbers are entered on repair orders for specific customers on the Service Invoicing Data screen before a repair order can be final billed.
Technician setup screens updated for fourth-generation POWER34.000
Technician data can be updated more efficiently with easy-to-use screens and several timesaving tools.
Service Advisor Data screens updated for fourth-generation POWER34.500
Several screens have been reorganized to display in an easy-to-use format to define and maintain information for service advisors more efficiently.
Service Bay Data screens updated for fourth-generation POWER34.500
The Service Bay Data screen has been reorganized to display in an easy-to-use format to define and maintain information for service bays more efficiently.
Display total amount per labor line on service invoices34.500
Use a new check box on the Invoice Print Control screen in the Service Options System to indicate the total amount of labor charges on a labor line.
Process special orders using streamlined process34.000
Parts personnel can easily provide manufacturers with additional information required to complete special orders directly in the Parts System. New fields can be used to define whether a part is configurable and require employees to include specific information when ordering a part. Once a configurable part is defined, it can be identified on various screens and reports.
Request the Parts File Changes report in dynamic format34.000
Request the Parts File Changes report in dynamic format, which has customizable columns that can be grouped, moved, sorted, frozen, and removed.
Review the Parts Inventory Accounting report in dynamic format34.000
Request the Parts Inventory Accounting report in dynamic format, which has customizable columns that can be grouped, moved, sorted, frozen, and removed.
Review tax status of parts on MIA reports34.000
Review the tax status of parts using Management Inventory Analysis (MIA) reports in the Parts (PTS) System.
NAD number of primary vendor automatically entered when receipting parts34.000
When receipting in the Parts (PTS) System, the Name and Address (NAD) vendor number can now be automatically entered on parts receipting screens. Once a default NAD number is defined, it is automatically entered when receipting parts.
Save labor line and salesperson to a parts list34.250
Entries in the Labor Line and Salesperson field on the Short Inquiry screen are now saved to the parts list making it easier to recall a parts list and roll the parts back to the counter ticket.
Parts invoices display in an easier-to-read font34.250
Parts invoices printed using the Laser Forms Print-Extension (LFPX) invoice in the Parts System now display in a thicker, more legible font.
Ford Omnicraft Manufacturer Price File information now available34.250
Ford Omnicraft parts information can be automatically updated from the Manufacturer Price File (MFP) to the Parts (PTS) System.
Service Department Scheduling
Easily view service costs and profits on demand34.250
A new Labor Diversion feature in the Service Department Scheduling (SDS) System allows you to post accounting entries from non-productive time logged in the Technician Time Recording (TTR) application. This allows you to evaluate productivity by technician and view service profits at any time of the month. Easily analyze the productivity of technicians and determine their effect on the profitability of the service department in any of the reports in the Management Accounting (MAC) System.
Household Driver Tracking
Review changes to household records more efficiently34.500
Use new criteria to limit search results to display only notes added in a specific date range or only notes related to a specific type of change.
*If the solution is not already licensed, a solution license is needed.